Terms & Conditions

1. Introduction

Welcome to the official website of Shyam Industries.

These Terms & Conditions govern your access to and use of our website, product catalogue, search features, customer verification system and WhatsApp product enquiry services.

By accessing or using our website, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

2. About Shyam Industries

Shyam Industries is a building materials business based in Sikar, Rajasthan, India.

Our product range may include tiles, tile adhesives, sanitaryware, wash basins, ceramic products, cement, steel, plumbing materials, bricks, blocks and other construction-related products.

The website is designed to help customers discover products, review specifications, check displayed availability and communicate directly with our team.

3. Nature of Our Website

The current version of our website operates as a product catalogue and enquiry platform.

Customers can:

• Browse product categories and brands
• Search for products
• View product images and specifications
• Review displayed prices and stock availability
• Select product variants and quantities
• Submit product enquiries through WhatsApp after mobile verification

The current website does not provide online checkout, online payments, confirmed online orders or shipment tracking.

Submitting an enquiry does not constitute placing a confirmed order.

4. Product Information

We make reasonable efforts to display accurate product information, including descriptions, images, specifications, available variants and measurement units.

However:

• Product images may differ slightly from actual products.
• Colours may vary depending on screen settings and manufacturing batches.
• Specifications may be updated by manufacturers.
• Packaging and product availability may change.
• Errors or omissions may occasionally occur.

Customers should confirm important product specifications and suitability before making a purchase.

5. Product Pricing

Prices displayed on our website are provided for customer information and enquiry purposes.

Unless expressly stated otherwise, displayed prices are subject to confirmation by Shyam Industries.

Final pricing may depend on product variant, quantity, current market rates, applicable taxes and other agreed commercial terms.

Any delivery, loading, unloading or transportation charges, where applicable, will be communicated separately.

A displayed price does not independently create a binding sale or purchase agreement.

6. Product Availability

Product availability indicators may include:

• In Stock
• Low Stock
• Out of Stock

These indicators reflect stock information maintained through our administrative system.

Actual availability may change due to sales, stock movement, manual updates or supplier conditions.

We do not guarantee that displayed inventory represents real-time physical stock.

Customers are advised to confirm availability with our team before finalizing a purchase.

7. Customer Registration and OTP Verification

Customers may browse the catalogue without creating an account.

When initiating a product enquiry, customers may be required to provide their name and verify their Indian mobile number through OTP.

By submitting your information, you agree to:

• Provide accurate and current information
• Use a mobile number you are authorized to access
• Keep OTP codes confidential
• Refrain from impersonating another person
• Avoid fraudulent or unauthorized verification attempts

We reserve the right to restrict access where we reasonably identify misuse, fraud or security concerns, subject to applicable law.

8. WhatsApp Enquiry Service

Our website provides a WhatsApp enquiry feature for customer convenience.

The enquiry process may include selecting a product, variant and quantity, followed by mobile verification and preparation of a WhatsApp message.

Customers are responsible for reviewing and sending the message through WhatsApp.

The prepared message may include the customer's name, mobile number, product name, URL, SKU, selected variant and requested quantity.

A WhatsApp enquiry is a request for information and does not guarantee:

• Product reservation
• Stock availability
• Final pricing
• Acceptance of a purchase order
• Delivery commitments

Any sale will be confirmed separately through direct communication and mutually agreed terms.

9. Purchases and Delivery Arrangements

The Phase 1 website does not independently process online purchases, payments or deliveries.

Where a customer chooses to purchase products after making an enquiry, pricing, payment methods, delivery availability, transportation charges and other commercial conditions will be agreed separately.

Applicable invoices and specific terms agreed at the time of sale will govern the relevant transaction.

Any returns, replacements, warranties or refunds will be subject to applicable law, product-specific conditions and the terms communicated for that transaction.

10. Acceptable Website Use

Users must not:

• Provide false customer information
• Attempt unauthorized access to customer or admin systems
• Interfere with website security or functionality
• Distribute malicious software through the website
• Use automated methods that unreasonably disrupt the service
• Copy or commercially exploit website content without appropriate permission
• Use the website for fraudulent or unlawful activities

Shyam Industries may take reasonable measures to protect the website and other users against misuse.

11. Intellectual Property

Unless otherwise indicated, the website's original content, branding, layout, text and other proprietary materials belong to Shyam Industries or their respective lawful owners.

Product names, brand names, logos and trademarks belonging to third-party manufacturers remain the property of their respective owners.

You may view website information for personal or legitimate business enquiry purposes.

Unauthorized reproduction or commercial redistribution of protected content is prohibited.

12. Third-Party Services

Our website may connect customers to third-party platforms, including WhatsApp.

Use of such platforms is governed by their own terms, privacy policies and technical availability.

Shyam Industries does not control the independent operation of third-party services.

13. Website Availability

We aim to provide a reliable and accessible website.

However, website access may occasionally be interrupted due to maintenance, technical problems, internet connectivity, service provider outages or circumstances beyond our reasonable control.

We may update website content, correct errors or modify available features when necessary.

14. Disclaimer and Limitation of Liability

The website and its catalogue information are provided for general product discovery and enquiry purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee uninterrupted availability or that every displayed product detail will be free from error.

To the extent permitted by applicable law, Shyam Industries will not be liable for indirect or consequential losses arising solely from website interruptions, unauthorized misuse or reliance on unconfirmed catalogue information.

Nothing in these Terms excludes or limits any liability, consumer protection or other statutory right that cannot lawfully be excluded or limited.

15. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we process customer names, mobile numbers, verification information and WhatsApp enquiry details.

16. Future Features

Shyam Industries may introduce new services in future development phases.

These may include online orders, checkout, digital payments, order tracking or additional customer account functionality.

Such features are not currently part of the Phase 1 website.

Additional terms may apply if these services are introduced.

17. Changes to Terms

We may revise these Terms & Conditions periodically to reflect changes in our services, business practices or applicable laws.

Updated terms will be published on this page with a revised effective date.

Where required by law, additional notice or acceptance will be obtained.

18. Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable consumer protection laws and other mandatory jurisdictional provisions, disputes relating to the website shall be subject to the competent courts having jurisdiction in Sikar, Rajasthan, India.

Users retain all rights and remedies available under applicable law.

19. Contact Information

For questions about these Terms & Conditions or our services, please contact:

Shyam Industries
Sikar, Rajasthan, India

Email: [Official Business Email]
Phone: [Official Business Number]
Business Address: [Complete Business Address]