1. Introduction
Welcome to Shyam Industries.
At Shyam Industries, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, browse our building material catalogue, verify your mobile number, or submit a product enquiry through WhatsApp.
By using our website, you acknowledge this Privacy Policy. Where your consent is required, we will request it separately.
2. Information We Collect
A. Personal Information
- Your name
- Your Indian mobile number
- Mobile number verification status
- Details voluntarily provided during a product enquiry
B. Product Enquiry Information
When you initiate a WhatsApp enquiry, the prepared message may contain:
- Customer name and mobile number
- Product name
- Product URL
- Product SKU
- Selected product variant
- Requested quantity
C. Technical Information
Depending on how our website is configured, we may collect limited technical information such as IP address, browser type, device information, website usage and security logs.
Such information may be used to maintain website functionality, identify technical problems and protect against unauthorized access.
We do not request bank account details, debit or credit card information, or online payment details as part of our Phase 1 product enquiry service.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Creating or accessing your customer login
- Verifying your mobile number through OTP
- Preventing unauthorized or fraudulent access
- Preparing and responding to product enquiries
- Communicating about product availability, specifications and pricing
- Providing customer support
- Maintaining website security and performance
- Complying with applicable legal obligations
We do not use your mobile number for unrelated promotional messages without an appropriate legal basis or consent where required.
4. Mobile OTP Verification
When you choose to enquire about a product, we request your name and mobile number.
A One-Time Password (OTP) is used to verify that you have access to the mobile number provided.
OTP verification is intended to improve account security and help ensure that product enquiries are associated with verified mobile numbers.
OTP messages may be delivered through an authorized third-party verification service.
We do not ask customers to share their OTP with our staff.
Customers should never disclose their OTP to anyone claiming to represent Shyam Industries.
5. WhatsApp Product Enquiries
Our website allows customers to enquire about products through WhatsApp.
After you select a product, variant and quantity and complete the required verification, our website prepares a WhatsApp message containing the relevant enquiry information.
You can review the prepared message before sending it.
The enquiry is submitted only when you choose to send the message through WhatsApp.
WhatsApp is a third-party service operated by its respective provider. Messages and related information processed through WhatsApp are also subject to WhatsApp's own privacy practices and terms.
Shyam Industries uses the information received through WhatsApp to respond to customer enquiries and provide relevant product assistance.
6. Cookies and Website Technologies
Our website may use essential cookies or similar technologies necessary for login sessions, security and website functionality.
If optional analytics or other non-essential tracking technologies are introduced, we will provide appropriate information and obtain consent where required by applicable law.
The cookies and technologies actually used by the website depend on its final technical configuration.
7. Sharing of Personal Information
We may share limited personal information with authorized service providers when necessary to operate our website and provide the requested services.
These may include:
- Website hosting and infrastructure providers
- SMS or OTP verification providers
- Technical maintenance and security service providers
- WhatsApp, when you choose to send an enquiry
Such sharing will be limited to appropriate business purposes and subject to applicable privacy and security requirements.
We may also disclose information when required by applicable law, lawful legal process or an authorized government authority.
We do not sell customers' personal information to third-party data brokers.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
These measures may include secure connections, access restrictions, authentication controls and appropriate data handling procedures.
However, no internet-based system can be guaranteed to be completely secure.
Customers are encouraged to protect their devices and never share verification codes with other individuals.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, resolve enquiries, maintain security, or comply with applicable legal obligations.
Where information is no longer required, we will delete or anonymize it, subject to lawful retention requirements.
The retention of information processed independently by WhatsApp or other third-party service providers is governed by their respective policies.
10. Your Privacy Choices and Rights
Subject to applicable law, you may contact Shyam Industries to:
- Request information about personal data we maintain
- Request correction of inaccurate personal information
- Request deletion of eligible personal information
- Withdraw consent where processing is based on consent
- Raise concerns about the handling of personal information
We may need to verify your identity before processing certain requests.
Withdrawal of consent may affect services that require mobile verification or the use of the relevant personal information.
We will handle requests in accordance with applicable law.
11. Children's Privacy
Our website is intended primarily for individuals seeking building materials and related products.
We do not knowingly seek to collect personal information directly from children for independent customer enquiries.
Where applicable law requires parental or guardian consent, such consent must be obtained before the relevant personal data is processed.
If you believe that a child has submitted personal information without appropriate authorization, please contact us.
12. Third-Party Websites and Services
Our website may contain links to external websites or services, including WhatsApp.
We are not responsible for the independent privacy practices, content or security of third-party services.
We encourage users to review the privacy policies of those services before providing personal information.
13. Future Website Features
Shyam Industries may introduce additional website features in future phases.
These may include online purchasing, payments, order management, enquiry tracking or other e-commerce functions.
Such services are not part of the present Phase 1 website.
Before introducing features that materially change our personal data practices, we will update this Privacy Policy and provide additional notices or consent choices where required.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business operations, security practices or applicable laws.
The latest version will be published on this page with an updated revision date.
Where legally required, we will provide additional notice of material changes.
15. Contact and Privacy Grievances
If you have questions, concerns or requests relating to your personal information, please contact:
Shyam Industries
Sikar, Rajasthan, India
Privacy Contact / Grievance Officer: [Name or Designation]
Email: [Official Privacy Email Address]
Phone: [Official Business Contact Number]
Business Address: [Complete Business Address]
We will review and respond to privacy-related requests and grievances in accordance with applicable laws.
© Shyam Industries. All Rights Reserved.